CX Capability of Your Organization
This part shows how mature your organization's CX foundations are in enabling the use of AI to create better customer experiences.
It helps you understand:
- which CX capabilities are already in place,
- and where there are opportunities for improvement.
AI Adoption by Employees in Experience Design
This part focuses on how AI is being used by people within the organization.
You will see:
- which AI tools are being used,
- how confident employees feel using them (proficiency),
- how frequently they use them in practice.